Shipping Policy

Fast, Free Shipping in Discreet Packaging

Orders are processed within 1-2 business days.

Domestic shipping normally takes 2-5 days after leaving our facility to arrive at your door. However, we have noticed some shipments delayed by circumstances related to COVID-19.

You will receive a tracking number once your order leaves our facility.

Have questions about your order? Contact us anytime by chat, or call our office during normal business hours:
1-866-781-9616
7am to 5pm Pacific Time (Se habla Español)

Return Policy, 60 Day Guarantee

You have 60 days from the date your order arrives to return The Phoenix for a refund (minus a $75 disposal fee.) If your device is defective, we will gladly exchange it during this same 60 day period (including free shipping).

If you are returning a device, please clean it. For the health and safety of our team, we reserve the right to refuse devices sent back to us in an unsanitary condition. Also, please do not return open packets of lubricant or numbing cream - they cause a mess in transit.

60 days after your order arrives, all sales are final.

Please note that damaged products cannot be returned. For this reason, we do not recommend storing your Phoenix upright on an elevated surface - if it tips or falls over, the stainless steel tip can be damaged.

We offer an extended manufacturer's warranty, which gives you a full year of coverage (excluding accidental damage). Simply add it to your cart at checkout to further protect your investment.

If your product was damaged during shipping, please let us know right away.

To initiate a return, send an email to [email protected] for a return authorization. Once approved, we will email you a prepaid return label.

To ensure you see our response, please add [email protected] to your email address book and/or safe sender's list. Sometimes our replies get stuck in your spam filter.

Refund requests are handled in the order they are received. The dates used to determine eligibility are (a) the date your order arrived and (b) the date your email was sent, generating your support ticket.

The time it takes us to respond will not count against your 60 day window. We will honor your request as long as the product is not damaged and your original request arrived within the 60 day window.