Shipping Policy

Fast, Free Shipping in Discreet Packaging

Orders are processed within 1-2 business days.

Domestic shipping normally takes 2-5 days after leaving our facility to arrive at your door. However, we have noticed some shipments delayed by circumstances related to COVID-19.

You will receive a tracking number once your order leaves our facility.

Sorry, but we cannot deliver to P.O. boxes at this time.

Have questions about your order? Contact us anytime by chat, or call our office during normal business hours:
(818) 572-8111
Monday through Friday, 9am to 5pm Pacific Time

Return Policy, 30 Day Guarantee

You have 30 days from the date your order is shipped to return The Phoenix for a complete refund. If your device is defective, we will gladly exchange it during this same 30 day period (including free shipping).

After 30 days from your initial purchase, all sales are final.

Please note that damaged products cannot be returned. For this reason, we do not recommend storing your Phoenix upright on an elevated surface - if it tips or falls over, the stainless steel tip can be damaged.

We highly recommend purchasing our extended warranty, which gives you a full year of coverage that includes accidental damage, like a damaged tip.

If your product was damaged during shipping, please let us know right away.

To initiate a return, send an email to [email protected] for a return authorization. Once approved, we will email you a prepaid return label.