Shipping Policy

Fast, Free Shipping in Discreet Packaging

Orders are processed within 1-2 business days.

Domestic shipping normally takes 2-5 days after leaving our facility to arrive at your door. However, we have noticed some shipments delayed by circumstances related to COVID-19.

You will receive a tracking number once your order leaves our facility.

Have questions about your order? Contact us anytime by chat, or call our office during normal business hours:
(818) 572-8111
Monday through Friday, 9am to 5pm Pacific Time

Return Policy, 30 Day Guarantee

You have 30 days from the date your order is shipped to return The Phoenix for a complete refund. If your device is defective, we will gladly exchange it during this same 30 day period (including free shipping).

30 days after an order leaves our warehouse, all sales are final.

Orders placed on or after January 20, 2021 will be subject to a $75 restocking fee if returned.

Please note that damaged products cannot be returned. For this reason, we do not recommend storing your Phoenix upright on an elevated surface - if it tips or falls over, the stainless steel tip can be damaged.

We offer an extended warranty, which gives you a full year of coverage (excluding accidental damage). Simply add it to your cart at checkout to further protect your investment.

If your product was damaged during shipping, please let us know right away.

To initiate a return, send an email to [email protected] for a return authorization. Once approved, we will email you a prepaid return label.

Refund requests are handled in the order they are received. The dates used to determine eligibility are (a) the date your order was shipped and (b) the date your email was sent, generating your support ticket.

The time it takes us to respond will not count against your 30 day window. We will honor your request as long as the product is not damaged and your original request arrived within the 30 day window.