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Shipping Policy

Please allow 1-2 business days for new orders to be processed and shipped out.

Please allow 1-2 weeks for domestic shipping and 2-4 weeks for International orders. Orders are not processed or shipped on Saturdays or Sundays.

We do not ship to P.O. Boxes at this time.

Shipping Available: Domestic and International
Domestic Shipping: 1-2 Weeks.
International Shipping: 2-4 Weeks or Less.
Handling Time: 1-2 Business Days.
No P.O. Boxes.
For any questions, please contact us anytime during regular office hours of Monday-Friday, 9am-5pm PST

Refund Policy

The Phoenix is covered by a 30-Day Manufacturer’s Guarantee. If within 30 days of your order of The Phoenix if you notice any manufacturing defects, you can email: [email protected] and we will generate a packing slip for you and send you detailed instructions on how to return the product.

The one exception to our 30 day no questions asked money back warranty is physical damage. If the unit has been dropped, crushed, broken or immersed in water, it will not be eligible for return or replacement. The one year extended warranty DOES cover physical damage, and we recommend purchasing this additional coverage for this reason.

Just send back your Phoenix, and we will replace it with a new one, with free shipping.

Please note: After 30 days from your initial purchase date, all sales are final.

Return Address:
Launch Medical
11650 Riverside Dr
Suite 11
Studio City, CA 91602

If your item was damaged during shipment, please contact us for assistance.

Our customer service line is available M-F from 9am-5pm PST at (818) 572-8111 you can email: [email protected].