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Answers to some of the most commonly asked questions we recieve.
The Phoenix is an Acoustic Wave Therapy device that was specifically designed for safe and effective use at home. Acoustic Wave Therapy works by sending powerful sound waves into the targeted tissue, causing micro-trauma to the blood vessels beneath the skin, fostering angiogenesis, the growth of new blood vessels.
Hundreds of peer reviewed medical studies have been conducted and literally tens of thousands of patients have been treated with little to no side effects. However, it is always recommend to check with your primary care physician before starting any new therapeutic or health routine.
We have video tutorials available publicly online, and they will also be emailed to you when you purchase The Phoenix, as well as an instructional booklet that comes with your order.
People have varying levels of pain tolerance and many can perform the treatment with little discomfort. For those who are more sensitive we provide and recommend the use of a topical numbing cream, and a sample is even included with the purchase of your Phoenix. The majority of Phoenix users experience no pain at all.
Acoustic wave technology is FDA-Recognized and proven safe and effective through hundreds of peer reviewed medical studies. We are not claiming to have invented a medical procedure or treatment methodology, we have simply made this technology affordable and accessible to men all around the world to use in the privacy of their own home.
The Phoenix has been designed to provide maximum efficacy for up to one million total pulses, which is approximately 65-70 single treatments. After one million pulses, we recommend replacing The Phoenix as the internal components will start to wear down and the results of the treatments will diminish.
Individual results may vary depending on any underlying health conditions. However, most Phoenix users start experiencing positive results after the first few treatments and can expect continued improvement for up to 90 days.
Some men have claimed to experience an increase in penis size after acoustic wave therapy, but we do not promote this aspect of treatment because we don’t want our device to be confused with bogus ‘penis enlargers.’ The Phoenix is simply an acoustic wave device that is FDA-Registered to increase local blood flow.
Acoustic wave therapy is only one piece of a comprehensive male sexual health regimen. Equally important are diet, exercise, healthy body mass index, and certainly hormone balancing. Launch Medical, the manufacturer of the Phoenix, will offer a full line of men’s sexual health products and supplements to complement and enhance your treatment experience.
Curvature of the penis, also known as “Peyronie’s Disease” is a serious condition. At present there are 2 treatment options. “Collagenase clostridium histolyticum” is a pharmaceutical injection which may provide some relief from Peyronie’s but has serious side effects, such as possible “shrinkage” of size. The other treatment option is acoustic wave therapy. Click this link for more information about treating Peyronie’s with acoustic wave therapy.
The Phoenix produces acoustic waves by means of high energy collisions between mechanical components within the device, fifteen times per second. As a result, there is significant mechanical noise generated during operation. While steps have been taken to insulate and isolate the noise making components, The Phoenix is still fairly noisy during use and we recommend taking precautions to protect your hearing. For example, we recommend against using The Phoenix in a small, enclosed, acoustically ‘hard’ space such as a tiled bathroom, where sound waves are reflected off of hard surfaces and reinforce one another, effectively making them louder. We suggest using The Phoenix in a larger space which is acoustically ‘softer’ (fewer hard, sound reflecting surfaces—for example a room with carpet and curtains is preferable).
Most patients who complete a course of treatments with the Phoenix find that they no longer need drugs to enhance blood flow to the penis, but of course you may continue to use the medications if desired and if your doctor deems it’s medically safe to do so.
There is no ‘down time’ with the Phoenix. You can be sexually active right after a treatment. If you used a topical numbing cream, you may have to wait a few hours for the numbing effect to wear off.
A typical treatment takes about 20 minutes. We recommend two to three treatments per week, for 6-12 weeks. You may begin seeing results immediately and can expect continued improvement for up to 90 days.
The device does not need to be plugged in during the 36 hour lockout period. It does not harm the unit if you leave it plugged in, but it has an internal battery which keeps track of timer and usage history and functions so it will countdown the lockout period whether plugged in or not.
We recommend the use of Heat Shield on the tip of the Phoenix on an as needed basis. This means apply it prior to the first pass and re-apply when you notice the trip dragging.
The Phoenix is NOT a cordless, battery powered device. It must be plugged in for power to operate. The Phoenix doesn’t plug directly into the wall. It is provided with a plug-in transformer which converts household electricity into a low voltage direct current power which is what the Phoenix requires to operate. The Phoenix must be plugged in the entire time you use it. Once a treatment is completed, you may unplug the unit. First unplug the transformer from the wall receptacle, then unplug the power cord from the Phoenix. The Phoenix has an internal battery so it is able to keep track of and remember all of the relevant data—how many treatments you have performed, how much time is left on the ‘lockout’ period, etc. If you have to stop in the middle of a treatment (interrupt the treatment) and unplug the unit, The Phoenix remembers where you left off and will start at the same place when you power it up again.
One of the safety features built into the Phoenix is a ‘lockout’ period which prevents you from using the Phoenix within 36 hours from the time you completed your last treatment. The Phoenix communicates to you that it is in this ‘lockout’ mode by flashing all 5 of the position indicator lights red while displaying a number in the alphanumeric display window. This number will initially be 36, indicating that you have 36 more hours to wait before you can use The Phoenix again; and the number will decrement by 1 with each passing hour until it gets to 0 at which point you may use The Phoenix for another treatment. The purpose of the ‘lockout’ feature is to prevent over-treating and to give the tissue of the penis time to heal and recuperate. If you treat more frequently, you will not see good results because the tissue never has a chance to heal.
Storing the Phoenix. We DO NOT recommend leaving The Phoenix in the vertical or standing position between uses or during storage. The reason for this is in this position it is very easy to accidentally knock over and if it falls from countertop height, it will very likely break the nose off the device rendering it unusable. This damage is not covered under the 30 day no questions asked money back warranty. For this reason, we strongly recommend that The Phoenix be laid down horizontally on a surface when not in use or when not in the user’s hand. Should you wish to purchase coverage for physical damage, we have a 1 year extended warranty available for $97. This must be purchased at the time of purchase of the device. It may not be purchased after the fact.
There are metal components inside the Phoenix which must be able to slide back and forth freely in order for the device to operate properly. If you shake the Phoenix up and down when it is turned off you can hear metal parts rattling inside. And when you operate the Phoenix you will hear loud metallic clanging and clicking. This is all perfectly NORMAL. If you hear the sounds, do not return your Phoenix because you think it is broken. It is working normally. And do not over tighten the nose cone in an effort to stop the rattling. This will not stop the rattling but will very likely crack the nose cone or case, destroying the Phoenix.
The Phoenix is covered by a 30 day no-questions asked return policy. If the unit is defective or you simply don’t want it, you may return it within 30 days from date of purchase for a full refund. After 30 days, all sales are final.
Please note: Accessories are non-refundable.
Please allow 1-2 business days for new orders to be processed and shipped out. Please allow 1-2 weeks for domestic shipping and 2-4 weeks for International orders. Orders are not processed or shipped on Saturdays or Sundays.
We do our best to process orders as soon as they are received. If you change your mind or want to add to your order, feel free to contact support by phone, text, or live chat. We will make every effort to accommodate your requests, but if your order has already been shipped, remember that you have 30 days to return for a full refund.
Contact support for a return authorization label and shipping instructions. All international return orders will be responsible for their own return label.
Shipping charges may vary depending on location, but most contiguous United States addresses are shipped for a flat rate of $19.95 and most international orders ship for a flat rate of $39.95.
At this time we do not ship to PO boxes.
The Phoenix is covered by a 30 day no-questions asked return policy. If the unit is defective or you simply don’t want it, you may return it within 30 days from date of purchase for a full refund. After 30 days, all sales are final. The one exception to our 30 day no questions asked money back warranty is physical damage. If the unit has been dropped, crushed, broken or immersed in water, it will not be eligible for return or replacement. The one year extended warranty DOES cover physical damage, and we recommend purchasing this additional coverage for this reason.