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Frequently Asked Questions

Answers to some of the most commonly asked questions we receive.

The Phoenix

The Phoenix is an Acoustic Wave Therapy device that was specifically designed for safe and effective use at home. Acoustic Wave Therapy works by sending powerful sound waves into the targeted tissue, causing micro-trauma to the blood vessels beneath the skin, fostering angiogenesis, the growth of new blood vessels.

Hundreds of peer reviewed medical studies have been conducted and literally tens of thousands of patients have been treated with little to no side effects. However, it is always recommend to check with your primary care physician before starting any new therapeutic or health routine.

We have video tutorials available publicly online, and they will also be emailed to you when you purchase The Phoenix, as well as an instructional booklet that comes with your order.

People have varying levels of pain tolerance and many can perform the treatment with little discomfort. For those who are more sensitive we provide and recommend the use of a topical numbing cream, and a sample is even included with the purchase of your Phoenix. The majority of Phoenix users experience no pain at all.

Acoustic wave technology is FDA-Recognized and proven safe and effective through hundreds of peer reviewed medical studies. We are not claiming to have invented a medical procedure or treatment methodology, we have simply made this technology affordable and accessible to men all around the world to use in the privacy of their own home.

The Phoenix has been designed to provide maximum efficacy for up to one million total pulses, which is approximately 65-70 single treatments. After one million pulses, we recommend replacing The Phoenix as the internal components will start to wear down and the results of the treatments will diminish.

Individual results may vary depending on any underlying health conditions. However, most Phoenix users start experiencing positive results after the first few treatments and can expect continued improvement for up to 90 days.

Some men have claimed to experience an increase in penis size after acoustic wave therapy, but we do not promote this aspect of treatment because we don’t want our device to be confused with bogus ‘penis enlargers.’ The Phoenix is simply an acoustic wave device that is FDA-Registered to increase local blood flow.

Acoustic wave therapy is only one piece of a comprehensive male sexual health regimen. Equally important are diet, exercise, healthy body mass index, and certainly hormone balancing. Launch Medical, the manufacturer of the Phoenix, will offer a full line of men’s sexual health products and supplements to complement and enhance your treatment experience.

Curvature of the penis, also known as “Peyronie’s Disease” is a serious condition. At present there are 2 treatment options. “Collagenase clostridium histolyticum” is a pharmaceutical injection which may provide some relief from Peyronie’s but has serious side effects, such as possible “shrinkage” of size. The other treatment option is acoustic wave therapy. Click this link for more information about treating Peyronie’s with acoustic wave therapy.

The Phoenix produces acoustic waves by means of high energy collisions between mechanical components within the device, fifteen times per second. As a result, there is significant mechanical noise generated during operation. While steps have been taken to insulate and isolate the noise making components, The Phoenix is still fairly noisy during use and we recommend taking precautions to protect your hearing. For example, we recommend against using The Phoenix in a small, enclosed, acoustically ‘hard’ space such as a tiled bathroom, where sound waves are reflected off of hard surfaces and reinforce one another, effectively making them louder. We suggest using The Phoenix in a larger space which is acoustically ‘softer’ (fewer hard, sound reflecting surfaces—for example a room with carpet and curtains is preferable).

Most patients who complete a course of treatments with the Phoenix find that they no longer need drugs to enhance blood flow to the penis, but of course you may continue to use the medications if desired and if your doctor deems it’s medically safe to do so.

There is no ‘down time’ with the Phoenix. You can be sexually active right after a treatment. If you used a topical numbing cream, you may have to wait a few hours for the numbing effect to wear off.

A typical treatment takes about 20 minutes. We recommend two to three treatments per week, for 6-12 weeks. You may begin seeing results immediately and can expect continued improvement for up to 90 days.

Product Use

The device does not need to be plugged in during the 36 hour lockout period. It does not harm the unit if you leave it plugged in, but it has an internal battery which keeps track of timer and usage history and functions so it will countdown the lockout period whether plugged in or not.

We recommend the use of Heat Shield on the tip of the Phoenix on an as needed basis. This means apply it prior to the first pass and re-apply when you notice the trip dragging.

The Phoenix is NOT a cordless, battery powered device. It must be plugged in for power to operate. The Phoenix doesn’t plug directly into the wall. It is provided with a plug-in transformer which converts household electricity into a low voltage direct current power which is what the Phoenix requires to operate. The Phoenix must be plugged in the entire time you use it. Once a treatment is completed, you may unplug the unit. First unplug the transformer from the wall receptacle, then unplug the power cord from the Phoenix. The Phoenix has an internal battery so it is able to keep track of and remember all of the relevant data—how many treatments you have performed, how much time is left on the ‘lockout’ period, etc. If you have to stop in the middle of a treatment (interrupt the treatment) and unplug the unit, The Phoenix remembers where you left off and will start at the same place when you power it up again.

One of the safety features built into the Phoenix is a ‘lockout’ period which prevents you from using the Phoenix within 36 hours from the time you completed your last treatment. The Phoenix communicates to you that it is in this ‘lockout’ mode by flashing all 5 of the position indicator lights red while displaying a number in the alphanumeric display window. This number will initially be 36, indicating that you have 36 more hours to wait before you can use The Phoenix again; and the number will decrement by 1 with each passing hour until it gets to 0 at which point you may use The Phoenix for another treatment. The purpose of the ‘lockout’ feature is to prevent over-treating and to give the tissue of the penis time to heal and recuperate. If you treat more frequently, you will not see good results because the tissue never has a chance to heal.

Storing the Phoenix. We DO NOT recommend leaving The Phoenix in the vertical or standing position between uses or during storage. The reason for this is in this position it is very easy to accidentally knock over and if it falls from countertop height, it will very likely break the nose off the device rendering it unusable. This damage is not covered under the 30 day no questions asked money back warranty. For this reason, we strongly recommend that The Phoenix be laid down horizontally on a surface when not in use or when not in the user’s hand. We do offer and recommend an extended manufacturer's warranty, however it does not cover physical damage to the device caused by dropping or mistreatment.

There are metal components inside the Phoenix which must be able to slide back and forth freely in order for the device to operate properly. If you shake the Phoenix up and down when it is turned off you can hear metal parts rattling inside. And when you operate the Phoenix you will hear loud metallic clanging and clicking. This is all perfectly NORMAL. If you hear the sounds, do not return your Phoenix because you think it is broken. It is working normally. And do not over tighten the nose cone in an effort to stop the rattling. This will not stop the rattling but will very likely crack the nose cone or case, destroying the Phoenix.

Shipping & Returns

The treatment protocol takes a minimum of 90 days to complete. This includes 30 days of rest between treatment cycles - which is the most important phase as this is when tissue recovery occurs, prompting the growth of new blood vessels. Many men will not see improvement until they’ve completed both the first 30 days of treatments, and the first 30 days of rest.

If you decide acoustic wave therapy isn’t for you - that’s okay! You can submit a request for refund within 60 days of The Phoenix arriving at your door.

60 days after your order arrives, all sales are final.

Requests are handled in the order they are received. Email [email protected] to request a refund. This will automatically generate a support ticket - the date your ticket is created will be used to confirm eligibility for a return.

Once eligibility is confirmed, we will send you a prepaid return shipping label. Once the undamaged unit is received at our facility, we will issue a refund to your original payment method, minus a $75 disposal fee.

This fee helps us recover the shipping, handling and disposal costs associated with your returned order.

Please note:

Orders placed prior to January 20, 2021 are not subject to the $75 disposal fee.

Damaged products cannot be returned. If your product was damaged during shipping, please let us know right away so that we can investigate and file a claim with the shipping company.

The free accessories we include with The Phoenix (samples of water-based lubricant and 4% lidocaine numbing cream) cannot be returned individually for a refund. If something is missing or was damaged in transit, let us know right away.

Please allow approximately 1-2 business days for new orders to be processed and shipped out. Please allow 1-2 weeks for domestic shipping. Sorry, we cannot ship internationally at this time.

Orders are not processed or shipped on Saturdays or Sundays. We have been impacted by COVID, but we are doing everything we can to get orders shipped out on time.

We do our best to process orders as soon as they are received. If you change your mind or want to add to your order, feel free to contact support by phone, text, or live chat. We will make every effort to accommodate your requests, but if your order has already shipped, remember that you have 60 days to return for a refund.

Requests are handled in the order they are received. Email [email protected] to request a refund. This will automatically generate a support ticket - the date your ticket is created will be used to confirm eligibility for a return.

Once eligibility is confirmed, we will send you a prepaid return shipping label (domestic orders only). Once the undamaged unit is received at our facility, we will issue a refund to your original payment method, minus a $75 disposal fee.

This disposal fee helps us recover the shipping, handling and disposal costs associated with your returned order.

Shipping is free to most locations in the United States. We do offer expedited shipping at checkout for an additional fee. Sorry, we cannot ship internationally at this time.

Yes, we can now ship to PO boxes in the United States.

Warranty

The Phoenix is covered by a 60 day money-back guarantee. The 60 day period starts the day your device arrives.

Returns are subject to a $75 disposal fee.

We cannot accept damaged devices for return. If an item was damaged during shipping, let us know immediately so that we can investigate and resolve the problem on your behalf.

We offer and recommend purchasing the extended manufacturer's warranty, available at the time of purchase, to extend your manufacturer's warranty to 12 months. Physical damage is not covered. If your undamaged Phoenix stops working within your year of coverage, we will replace it.

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