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Returns & warranty exchanges

We absolutely stand behind The Phoenix. If you believe there was a manufacturing defect, we’ll be happy to inspect it and send a replacement if you’re right!

Sorry, we can’t accept returns on accessories or any product which has suffered physical damage.

It’s important to remember that The Phoenix is more like gym equipment than a light switch. To get results, men must consistently follow Dr. Thompson’s protocol. Many men have returned their Phoenix, only to call and ask for it back after seeing improvement during key periods of recovery.

Order support

We’re happy to help you place your order by phone. If you need to cancel your order or update the shipping address, you must contact us before your order ships - so contact us ASAP!